At Parker and Parker, we aim to provide a fast, reliable, and affordable shipping experience for all our customers. Below are the details of our Shipping Policy:
1. Shipping Locations
We offer shipping to most countries worldwide. You can check if we ship to your location during the checkout process by entering your shipping address. We currently ship to the following regions:
- United Kingdom
- Europe
- United States
- Canada
- Australia
- Other international locations (Please refer to the checkout page for available countries)
2. Shipping Methods
We provide various shipping options depending on your location and preferences. Available shipping methods will be displayed during checkout. Some of our common shipping methods include:
- Standard Shipping: 3-5 business days (UK), 5-10 business days (International)
- Expedited Shipping: 1-3 business days (UK), 3-7 business days (International)
- Next-Day Delivery: Available for UK orders placed before 2 PM
- International Economy: Longer shipping times for international orders, with estimated delivery within 10-15 business days depending on your location.
Please note that delivery times are estimates and may vary due to factors outside our control (e.g., customs clearance, weather delays).
3. Shipping Costs
Shipping costs depend on the weight of the order, delivery destination, and the shipping method you select. The shipping cost will be calculated and displayed at checkout before you complete your order. We offer free standard shipping on orders over [£50] within the UK.
For international orders, shipping charges will be calculated based on the destination and shipping method.
4. Processing Time
Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays). Please note that this processing time is separate from shipping time. If there are any delays in processing your order (e.g., due to product availability or issues with payment), we will notify you via email.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if applicable).
5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this number on the courier’s website to check the status of your delivery.
Please note that tracking information may take up to 24 hours to become available after your order has been shipped.
6. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to factors outside our control, including extreme weather conditions, high order volumes, or shipping carrier issues. If your order is delayed, we will do our best to keep you informed and assist you in tracking your package.
If you experience significant delays with your order, please contact our customer support team for assistance.
7. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will investigate the issue and work with the courier to resolve the matter. In the case of a damaged item, we may ask for photos of the damage to initiate a claim.
Please note that Parker and Parker is not responsible for packages that are lost or stolen once they have been delivered to the provided shipping address. However, if your package is marked as “Delivered” but you have not received it, please contact our customer support team so we can assist you in resolving the issue.
8. Duties and Taxes (for International Orders)
International customers are responsible for any customs duties, taxes, or import fees that may be levied by their country. These fees are not included in the cost of shipping and are the responsibility of the customer.
We recommend that you check with your local customs office for more information on potential fees before placing an order.
9. Address Issues
Please ensure that your shipping address is accurate and complete. Parker and Parker is not responsible for any delays or issues caused by incorrect or incomplete shipping information. If you notice an error in your shipping address after placing the order, please contact our customer service team immediately to update it before the package is shipped.
10. Contact Us
If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team:
