At Parker & Parker, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Return Policy
- You may return most new, unused items within 30 days of delivery for a full refund or exchange.
- Items must be returned in their original condition and packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Certain products may be non-returnable for hygiene or safety reasons (e.g., opened food storage items, personal care accessories, etc.). These will be clearly marked on the product page.
How to Initiate a Return
- Email us at returns@parker-and-parker.co.uk with your order number and reason for return.
- We’ll provide return instructions and a return address.
- Once we receive and inspect the returned item, we’ll process your refund or exchange within 5–7 business days.
Refunds
- Refunds will be issued to your original payment method.
- Depending on your payment provider, it may take additional time for the refund to appear in your account.
Return Shipping
- If the return is due to our error (e.g., wrong or damaged item), we will cover return shipping.
- For other returns, the customer is responsible for return shipping costs.
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us immediately at support@parker-and-parker.co.uk with photos and order details. We’ll arrange a replacement or refund right away.
